Don't miss
- Software ProgrammerPosted 6 years ago
- Walk-in for IT FreshersPosted 6 years ago
- Freshers Hiring for US IT RecruitersPosted 6 years ago
- Hiring for Accounts Payable for FresherPosted 6 years ago
- Accenture Job Openings For Freshers As Controller Analyst @ MumbaiPosted 7 years ago
- Banyan Job Openings for Freshers in BengaluruPosted 7 years ago
- Trigent Job Openings For Freshers As Associate Engineer @ BangalorePosted 7 years ago
- Capgemini Job Openings for Freshers in BangalorePosted 7 years ago
- Creative Solution India Job Openings For Freshers As Software TestingPosted 7 years ago
- IBM Job Openings For Freshers As Software DeveloperPosted 7 years ago
EMC2 Corporation Hiring Freshers In Bangalore
By admin on February 4, 2013
Company Name: EMC2 CorporationCompany Website : http://www.emc.com
Job Designation or Job Role: Tech Support Engineer I
Candidate Educational Qualification: B.Tech/B.E, M.Tech
Candidate Experience Required : 0-1 Year
CTC or Package Offered: Best in Market
Working Location: Bangalore
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Desired Candidate Profile
- Ability to work in a high-pressure environment.
- Problem solving skills.
- Troubleshooting skills.
- Exhibits confident behavior.
- Time management skills.
- Ability to work independently.
- Knowledge of job associated database/software/documentation.
- Customer focused.
Job Description:
- Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments.
- As appropriate, determines which tool(s) to use to resolve issues including running tests.
- Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
- Maintains a “closed-loop” communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
- Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.
- Participate in eService content creation (self-service) such as Chat, and Support forums.
- Validates technical information and issues early warning and disseminates information as needed.
- Interfaces directly with customers.
- May need to engage or escalate to more senior resources to resolve more complex issues..
- After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers.
- As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
Company Profile :
EMC Corporation is an American multinational that sells data storage products and services which are used to build Web-based computing systems. It is headquartered in Hopkinton, Massachusetts, USA.Former Intel executive Richard Egan and his college roommate, Roger Marino, founded EMC in 1979. The company’s name, EMC, stands for the initials of the founders, and a third and fourth who’s last names are Connelly and Curly hence the EMC^2. As mentioned by Joe Tucci at EMC World 2012.
