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Convergys Walk-in For Freshers & Exp In Bangalore
Company Name: Convergys
Company Website :www.convergys.com
Job Designation or Job Role: Technical Support Officer
Candidate Educational Qualification:
- Graduates (any stream) Fresher or Experienced
- Undergraduates with minimum 1 year of experience in an international call center
- B.E/B.Tech without BPO experience are not eligible
Candidate Experience Required : 0 to 1 year(Freshers/Exp)
CTC or Package Offered: Best in Market
Working Location: Bangalore
Desired Candidate Profile:
- College Graduates (any stream) Fresher or Experienced
- Undergraduates with minimum 1 year of experience in an international call center
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Ability to learn.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
Job Description:
- Provide best-in-class customer service and resolution to customer queries
- Verticals: Internet & broadband related , Level 1 Tech Support.
- Geos: North America .
- Troubleshoot customer issues related to internet broadband, cable, Desk top, modem, router, etc.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Dates : 8th & 9th February 2013
Time : 11am to 6pm
Venue :
55, Divyasree Towers
Bannerghatta Main Road
Bangalore, Karnataka – 560 029
Source : Click here
Company Profile :
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
