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Service Desk Jobs openings for freshers in Chennai
Company Wipro
Website http://www.wipro.com/
Eligibility BE/B Tech/MCA/BCA/B Sc
Experience Freshers
Location Chennai
Job Role Service Desk
JOB SUMMARY:
Job Description
* Candidate should be BE/B Tech/MCA/BCA/B Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Graduates of 2015 & 2016 passed outs only can apply.
* Should have good communication skills.
* Should have good analytical skills.
* Should have experience in international voice process.
* Should have good customer relationship skills.
* Should be an active team player.
* Must be able to drive employees for creating IT Asset Self Release/ Sanitization release tickets.
* Should follow up with employees and asset team members for releasing the assets to stores.
* Based on the nature and description of the ticket, take steps to do a OS level format or use a DOD certified tool for Wiping the data from the released assets HDD s.
* Must have good inter personnel skills.
* Should have good problem solving and trouble shooting skills.
* Should be having good experience in dealing with customer queries.
* Must have experience in customer and/or technical support-IT or non-IT
* Should have interest to work in technical support,answering support queries via phone email,chat and web
* Should be able to work in rotational shifts.
Company Profile:
Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
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