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Alcatel Lucent Jobs For Freshers in Bangalore
By admin on September 10, 2013
Alcatel Lucent Jobs For Freshers in Bangalore
About Company
Name: Alcatel Lucent
Website:www.alcatel-lucent.com
Job Details
Education: Any Graduate/PG
Experience: Fresher/Exp
Location: Bangalore
Job Description
Technical Support Engineer
- Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the SLA.
- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers.
- Escalate to subsequent support level as needed.
- Use and provide appropriate CARES and outage documentation, contribute to/review upgrade guides and other procedural documentation.
- Act as “Outage Manager” by identifying the impact of the outage and changes made to the customer network.
- Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.
- Provide pragmatic and effective recovery. Manage and communicate the related risks.
Qualifications:
- Advanced technical college / University of applied science in telecommunication, networking with focus on security (LAN/WAN/Security)
- Hands-on experience in the following areas:
- Firewalls (at least one of the following : Junos / Juniper Netscreen; Checkpoint, Fortinet), reverse proxy BlueCoat, F5 load balancers, IDS/IPS, DDOS-Prevention, Penetration Testing, Vulnerability Management
- Know how in the following protocols and technologies: IP, TCP/UDP, IPsec, VPN
- Relevant experience in networking and network security in an ISP environment
- Experience in project management
- CCNA, CCNP, JNCIA, (or equivalent) qualification