“IBM” Off-Campus Drive in Hyderabad

By admin on May 6, 2014

Company IBM India Pvt. Ltd.

Website www.ibm.com

Eligibility B.Tech,M.Tech,MCA,MBA, Any Diploma, Any Graduate

Experience Freshers – 2014 & 2013 batch

Location Hyderabad

Job Role Fresher

JOB SUMMARY:

Comapny profile :

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.

Job Description:

1. Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis.
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.

Eligibility Criteria:

1. B.Tech,M.Tech,MCA,MBA, Any Diploma, Any Graduate (10+2+3), Any Post Graduates – 2014 & 2013
2. Fluency In Communications Skills (both spoken and written) / soft skills

Mandatory Skills:

1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent

Desired Skills:

1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client – Outlook, Notes etc..
3. Skilled in commercially standard software applications and major desktop operating systems.
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller

Additional information:

Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

Percentage: 55 % or 5.5 CGPA ( Aggregate )

Percentage aggregate considered only for the highest degree pursued

Must not have any backlog at the time of IBM recruitment process.

Selection process:

1. Group Discussion
2. Technical Interviews
3. V& A Test

Reporting Time: 9.00AM

Date: 07thMay 2014

Note: There is No Registration Fee.

Spot Registrations are also available. Registration Desk will closed by 10.00 AM.

Interested Student’s are instructed to send their Resumes to below mentioned Mail Id:

placementofficer.jiet@gmail.com or placementofficer@jagruti.ac.in

For more details visit: website: www.jagruti.ac.in

Selection of the candidates is at the sole discretion of HR Recruitment Team

Please ensure to carry the below mentioned documents for registration: (Mandatory)

1. Candidate Resume – 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
5. College ID Card is mandatory

Wear in formal dress only

***Without which you are not allowed into the campus recruitment process***

Please find the route map in the attached document

Venue:

Jagruti Institute of Engineering & Technology- JNTU-H
Koheda Road, Chintapalliguda(V), Ibrahimpatnam(M), R.R.Dist. Pincode: 501510.
Tel. No: 9247448766, 9160857577, 9160823123 08414202214.

Contact Person: Mr.K.Ravikanth – Training & Placement Officer.

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