- Software ProgrammerPosted 6 years ago
- Walk-in for IT FreshersPosted 6 years ago
- Freshers Hiring for US IT RecruitersPosted 6 years ago
- Hiring for Accounts Payable for FresherPosted 6 years ago
- Accenture Job Openings For Freshers As Controller Analyst @ MumbaiPosted 7 years ago
- Banyan Job Openings for Freshers in BengaluruPosted 7 years ago
- Trigent Job Openings For Freshers As Associate Engineer @ BangalorePosted 7 years ago
- Capgemini Job Openings for Freshers in BangalorePosted 7 years ago
- Creative Solution India Job Openings For Freshers As Software TestingPosted 7 years ago
- IBM Job Openings For Freshers As Software DeveloperPosted 7 years ago
Ericsson Jobs Opening for Freshers in Gurgaon
Company Ericsson
Website www.ericsson.com
Eligibility Any Graduate
Experience 0 – 2 yrs
Location Gurgaon
Job Role ITTE Service Engineer
JOB SUMMARY:
Company Profile:
At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society – a society in which every person and every industry is empowered to reach their full potential.
Job Description:
1. ITTE Service Engineer
2. Responsible for handling of Customer Trouble Tickets with responsibility for time and quality.
3. Take responsibility that SLA/KPI objectives are being meet according to defined levels.
4. Communicate with sub-contractors/ partners/ customers as well as with various internal units and
stakeholders.
5. Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
6. More complex issues after preliminary recognition send to Back Office engineers. Amount of CTT send to BO should not exceed 20 %.
7. Handling of all Customer Trouble Tickets received by Service Desk.
8. Coordinating of activities with Field Organizations to solve customer problem.If necessary escalate CTT to Back Office Engineers.
9. To solve at least 20% of coming CTTs.