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Ericsson Jobs Opening for Freshers in Gurgaon

By on October 11, 2014

Company      Ericsson

Website        www.ericsson.com

Eligibility       Any Graduate

Experience    0 – 2 yrs

Location        Gurgaon

Job Role        ITTE Service Engineer

JOB SUMMARY:

Company Profile:

At Ericsson, we strive to connect everyone, wherever they may be. Because by being connected, people can take part in the emerging global collaboration that is the Networked Society – a society in which every person and every industry is empowered to reach their full potential.

Job Description:

1. ITTE Service Engineer
2. Responsible for handling of Customer Trouble Tickets with responsibility for time and quality.
3. Take responsibility that SLA/KPI objectives are being meet according to defined levels.
4. Communicate with sub-contractors/ partners/ customers as well as with various internal units and
stakeholders.
5. Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
6. More complex issues after preliminary recognition send to Back Office engineers. Amount of CTT send to BO should not exceed 20 %.
7. Handling of all Customer Trouble Tickets received by Service Desk.
8. Coordinating of activities with Field Organizations to solve customer problem.If necessary escalate CTT to Back Office Engineers.
9. To solve at least 20% of coming CTTs.

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