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VMware Jobs Opening for Freshers in Bangalore
Company VMware
Website www.vmware.com
Eligibility Any Graduate
Experience Freshers
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Company Profile:
VMware (NYSE:VMW), the industry-leading virtualization software company, empowers organizations to innovate and thrive by streamlining IT operations. By virtualizing infrastructure—from the data center to the cloud to mobile devices—VMware enables IT to deliver services from any device, anytime, anywhere.
Job Description:
Essential Functions:
1. Resolve customer’s issues via the telephone, email or Webex session
2. Reproducing issues in-house and responding back in a timely manner.
3. Regular follow ups with customers with recommendations, updates and action plans.
4. Escalate issues in a timely manner according to Standard Operating Procedures.
5. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
6. Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
7. Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
8. Focus on an area of technical specialization and attend technical trainings
9. Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
