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Wrenchsolutions.com Jobs For Freshers In Kochi

By on February 6, 2013
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Job Role: Functional Analyst 

Eligibility: BE/B.Tech
Location: Kochi
Job Category: 1 to 3 Yr Exp, IT/Software
Last Date: 24 February 13

Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview, Telephonic Interview.
Job Details

Qualification:

  • BE/ B.Tech.

Job Profile:

  • Looking for Functional Analyst.

Job Description:

  • To make the customer happy/satisfied with your Product.
  • Should be willing to work in shifts.
  • To provide functional support; answering support queries via phone, email and online meeting and chat.
  • To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • To document (keep log) all the work done with a unique number (SCRN)
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
  • Respond to issue from clients and help them by resolving the issues within SLA.
  • Provide necessary training and advice to the customers.
  • Travel to different sited to support
  • To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
  • Daily reports to reporting officer.
  • To create requirement specification if needed.
  • Ensure highest quality of the software.
Company Profile

We are a product based  IT company headquartered in Bangalore. WE develop a complete Project Management tool to our customers in Engineering sector.Our customers are spread across the world and we have offices in US,Singapore, Middle east and UK.

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About Selvamanikandan

Admin of freshersopenings.in and market researcher since 2000. CEO of a company and you can follow through these social networks

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