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WSP Jobs Opening for Freshers in Noida

By on July 29, 2015

Company        WSP

Website           www.citrix-india.com

Eligibility          Any Graduate

Experience       Freshers

Location           Noida

Job Role           IT Service Desk Analyst

JOB SUMMARY:

Company Profile:

WSP, through its acquisition of Parsons Brinckerhoff, is one of the world’s leading professional services firms in its industry, working with governments, businesses, architects and planners and providing integrated solutions across many disciplines.

Job Description:
Responsibilities :
Effectively manage IT support requests via phone, email and intranet and create informative, accurate
call events in the Service Desk system.
1. Resolve 1 st line support issues and close all incidents.

2. Monitor the Service Desk tickets to ensure a consistent quality of delivery.

3. Remote desktop end user support.

4. Managing the priority, assignment and escalation of open Service Desk calls to the 2 nd and 3 rd tier support.

5. Meeting call closure expectations and achieving Service Desk SLA targets.

Candidate Profile:
Requirements :
1. Excellent communication

2. Customer service skills.

3. Awareness of Health & Safety Collaboration & Teamwork

4. Technical Capability & Delivery

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