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Yahoo Jobs For Freshers in Bangalore
Yahoo Jobs For Freshers in Bangalore
About Company
Name: Yahoo
Website:www.yahoo.com
Job Details
Education: Any Graduate/PG
Experience: 1-2 Years
Location: Bangalore
Job Description
Customer Care Specialist
The Customer Care Specialist (S3) is responsible for providing world-class service to Yahoo! users in our Asia Pacific region by resolving customer issues through multiple contact channels while meeting operational targets. He / She should be passionate about assisting customers and committed to owning the delivery of an exceptional experience.
The role will be responsible for providing end to end solution to different range of customer issues (abuse or technical) via different contact channels such as Phone, email, chat & content moderation.
Primary Responsibilities:
Provide end to end assisted support and resolve complex customer issues internally via Phone, Email, Chat & Content Moderation.
Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.
Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.
Basic Requirements:
1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.
Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.