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Accenture Jobs For Freshers in Bangalore
Accenture Jobs For Freshers in Bangalore
About Company
Name: Accenture
Website:www.accenture.com
Job Details
Education: Diploma/Any Degree
Experience: Fresher
Location: Bangalore
Job Description
Helpdesk Support
Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Skill Requirement :
Bachelor degree or 3 year diploma
Excellent communication skills, with neutral accent
Fundamental Technical know-how on system trouble shooting
Desired :
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
Domestic tech support can be considered post evaluating on Voice and accent of candidate
BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
