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Microland Jobs For Freshers in Bangalore

By on May 17, 2013

Microland Jobs For Freshers in Bangalore
Company Name:    Microland Limited


Qualification:         Any Graduate / Post Graduate

Experience:           0 to 1 years

Job Location:         Bangalore

Job Role:              Technical Support Representative

Job Description:

Microland Hiring For Freshers as Technical Support Representative – May 2013 – Bangalore Jobs

* Front line support via telephone and emails

* Troubleshooting a variety of technical and non-technical issues end users are having with their modems, routers, gateways and various networking devices in home and SOHO environments.

* Provide technical support

a) level 1 end users
b) level 1.5 for ISP technicians.

* Performs miscellaneous job-related duties as assigned.

* Documenting cases in the ticketing tool and work vigorously for CSAT

* Work area includes technical support for Fiber Routers, VDSL Modems/Routers, DSL Modems/Routers, MoCA adapters, HPNA adapters.

* Interacting mostly with ISP technician and network admins in 3 way conference call along with retail customers.

* Knowledge on:

a) Networking- Basic
b) Fair knowledge on computer hardware and applications.
c) Basic knowledge on internet, ISP and browsers.
d) Operating system (Win 2000/XP/Vista/Win 7/Mac)
e) Microsoft Office
f) Outlook (2003/2007)

Eligibility Criteria:

* Graduates/Diploma Holders and above

* Fresher or preferably 6 months work experience in specific domain.

* Preference to candidates- Completion of courses like A+, N+, MCP, MCSA, CCNA.

How To Apply:

Apply Here


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