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United Health Group Jobs Openings For Freshers In Gurgaon

By on March 4, 2013

United Health Group Jobs Openings For Freshers In Gurgaon

Company Name : United Health Group

Company Website :

Job Designation or Job Role : Technical Support Analyst

Candidate Educational Qualification : B.Tech./MCA/Graduation

Candidate Experience Required : 1 to 2 years

CTC or Package Offered : Best in Market

Working Location : Gurgaon

Functional Area : Application Programming, Maintenance

Area of Working: IT-Software/ Software Services

Desired Candidate Profile :

  • B.Tech./MCA/Graduation (Minimum 16 years of formal education, Correspondence courses are not relevant).
  • 1 to 2 years of experience with Help desk, troubleshooting experience
  • 1 to 2 years of Windows Desktop support, Hardware background.
  • Should be willing to work on 24*5 shifts

Job Description :

  • Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
  • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed.
  • Follow all escalation procedures according to service level agreement
  • Use remote control tool to assist end users when needed
  • Provide an accurate record of each call in incident management tracking tool
  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
  • Act as a technical resource to others to resolve problems, issues, errors or related.
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives.
  • Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation.
  • Extensive work experience, possibly in multiple functions.
  • Work does not usually require established procedures.
  • Works independently.
  • Mentors others.
  • Acts as a resource for others.
  • Coordinates others activities.

Company Profile :

UnitedHealth Group Incorporated NYSE: UNH is a diversified managed health care company headquartered in Minnetonka, Minnesota, USA. UnitedHealth Group offers a spectrum of products and services through two operating businesses: United Healthcare and Optum. Through its family of subsidiaries and divisions, UnitedHealth Group serves approximately 70 million individuals nationwide.

About Selvamanikandan

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One Comment

  1. Shahnaaz

    January 31, 2014 at 2:30 PM

    I have done MBA in marketing and having eight years experience as a executive in Tata Power Delhi Distribution Limited in Delhi at Keshav Puram and from Last one year I am working in Shyama Power India Limited, Plot No. 421 Gurgaon as a Senior Exevutive, handling TL project & handling company’s Banking department for making Latter of Credit.

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