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United Health Group Jobs Openings For Freshers In Gurgaon
By admin on March 4, 2013
United Health Group Jobs Openings For Freshers In Gurgaon
Company Name : United Health Group
Company Website : www.unitedhealthgroup.com
Job Designation or Job Role : Technical Support Analyst
Candidate Educational Qualification : B.Tech./MCA/Graduation
Candidate Experience Required : 1 to 2 years
CTC or Package Offered : Best in Market
Working Location : Gurgaon
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Desired Candidate Profile :
- B.Tech./MCA/Graduation (Minimum 16 years of formal education, Correspondence courses are not relevant).
- 1 to 2 years of experience with Help desk, troubleshooting experience
- 1 to 2 years of Windows Desktop support, Hardware background.
- Should be willing to work on 24*5 shifts
Job Description :
- Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related.
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives.
- Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation.
- Extensive work experience, possibly in multiple functions.
- Work does not usually require established procedures.
- Works independently.
- Mentors others.
- Acts as a resource for others.
- Coordinates others activities.
Company Profile :
UnitedHealth Group Incorporated NYSE: UNH is a diversified managed health care company headquartered in Minnetonka, Minnesota, USA. UnitedHealth Group offers a spectrum of products and services through two operating businesses: United Healthcare and Optum. Through its family of subsidiaries and divisions, UnitedHealth Group serves approximately 70 million individuals nationwide.
