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Yahoo Jobs For Freshers in Bangalore

By on September 15, 2013

Yahoo Jobs For Freshers in Bangalore

About Company

Name: Yahoo

Job Details

Education: Any Graduate/PG

Experience: 1-2 Years

Location: Bangalore

Job Description

Customer Care Specialist

The Customer Care Specialist (S3) is responsible for providing world-class service to Yahoo! users in our Asia Pacific region by resolving customer issues through multiple contact channels while meeting operational targets.  He / She should be passionate about assisting customers and committed to owning the delivery of an exceptional experience.

The role will be responsible for providing end to end solution to different range of customer issues (abuse or technical) via different contact channels such as Phone, email, chat & content moderation. 

Primary Responsibilities:

Provide end to end assisted support and resolve complex customer issues internally via Phone, Email, Chat & Content Moderation.

Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.

Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.

Basic Requirements:

1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.

Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.

Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.

Click Here To Apply


About Selvamanikandan

Admin of and market researcher since 2000. CEO of a company and you can follow through these social networks

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