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QSOURCE Jobs For Freshers in Chennai
QSOURCE Jobs For Freshers in Chennai
Name: QSource Global Consulting
Website: www.qsourceglobal.com
Job Details
Education: B.E/B.Tech/B.Sc,MCA
Experience: Fresher
Location: Chennai
Job Description
Helpdesk Engineer
Excellent Communications.
Provide remote Level 1 help desk support to customers, first point of contact.
Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident.
Create, record, and resolve incoming requests for service (Service Requests).
Document and maintain detail history of Incidents from start to finish.
Answer queue calls on a regular basis.
Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness.
Ability to translate complex information into a logical, concise presentation (verbal and written).
Strong attention to details – driven to prevent errors and solving problems.
