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Dell Job Openings For Freshers in Chennai
Company Dell International Services
Website www.dell.com
Eligibility BE/BTech
Experience 1 yrs
Location Chennai
Job Role Enterprise Technical Support Associate
JOB SUMMARY:
Company Profile:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Job Description:
The Enterprise Support Engineer provides first-line technical support to Dell Networking & Dell Wyse customers and partners via phone, email, or chat. Support Associates answer questions about installation, operation, customization, performance and usage of Dell Networking & Dell Wyse products. The engineer should have good knowledge in high speed networking and be well versed in competing technologies, competitive product features, configurations, and industry direction.
Required Experience and Skills:
1. Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP), DHCP, DNS, RDP, PCoIP. Wireshark, Firewall, PocketCloud, TCX, INI Parameters, Client Information, Firmware Updates, Basic Troubleshooting, Basic Installation and Initial Configuration, Install Drivers, Diagnostics.
2. Good knowledge on Routing and Switching & Wireless Networks.
3. Good understanding and knowledge of LAN/WAN fundamentals
4. Good knowledge of Citrix/VMWare/Microsoft/Teradici/Linux (prefer SUSE, Ubuntu)
5. Good troubleshooting skills
6. Strong written/verbal communication and interpersonal skills
7. English Language skills
8. Business use of Microsoft Office products
9. Major vendor & Industry certifications are also desirable
10. Evening, Weekend shift and/Night Shift as required.
Candidate Profile:
1. BE/BTech with 1 years of Technical & Customer Support Experience.
2. Creative problem solving skills and dedication to seek problem resolution
3. Have the ability to work independently and also as a team to resolve problems.
4. Good customer-relation skills and the ability to communicate intelligently and efficiently.
5. Desire to learn new technologies, adapt leadership techniques, and implement networking best practices
