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HCL Job Openings For Freshers in Chennai
Company HCL
Website www.hcl.com
Eligibility B.E/B.Tech/BCA/B.Sc/Diploma
Experience Freshers – 2014 Batch
Location Chennai
Job Role Fresher
JOB SUMMARY:
Company Profile :
HCL Infosystems Ltd. is India’s Premier Distribution and IT Services and Solutions Company. HCL Infosystems’ has one of the largest sales & distribution network in the country and provides value added distribution for partners including last mile connect and support in marketing and promotions for Telecom, IT , Office Automation and Consumer Electronics products covering more than 15000 towns across 664 districts in India. Our distribution business has an unparallel network that reaches more than 100,000 retail outlets, over 800 Direct and Micro Distributors and over 12400 Channel Partners across India.
In the services space the Company has robust services offerings such as a comprehensive portfolio of Infrastructure Managed Services, Enterprise Application Services, System Integration Services, Office Automation Services, Managed Print Services, Life Cycle Services and After-Sales Support Services. HCL Learning, the Company’s learning solutions business, serves the entire spectrum of education and training requirements across schools colleges, individuals and enterprises and offers Digital Content & Learning Solutions.
Job Description:
1. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
2. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
3. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
4. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
5. Administer and provide User account provisioning & activities
6. Assign work orders / incidents to appropriate support teams and follow up until closure.
7. Route problems to internal 2nd and 3rd level IT support staff
Candidate Profile:
Candidate should possess B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course) /BCA/BSc from 2014 batch
Interview Venue Details:
VEL MURUGAN AUDITORIUM,
B-24,Vel Tech Dr.RR & Dr.SR Technical University,
#42 Avadi-VelTech Road,
Avadi, Chennai, Tamil Nadu.
