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IBM Jobs Opening for Freshers in Gurgaon
Company IBM
Website www.ibm.com
Eligibility Bachelor’s Degree
Experience Freshers
Location Gurgaon
Job Role Technical Support Representative
JOB SUMMARY:
Company Profile:
Job Description:
Technical Services Competency ( TSC) Delivery provides IT help desk support to end Users of a client/organization through Issue identification & In scope Troubleshooting .Technical services competency manages the clients IT environments & acts as the face of Technical support for the clients. Through the management of clients’ IT environments, the group seeks to improve, enhance & add value to Client business environment. Key services offered include : IT Service Desk : Level 1 , Centralized Technical support, Install- Move- Add- Change (IMAC Coordination) ,Enablement Services ,Parts & Inventory Management Services, Server Support, Service Delivery Planning, Network operations center (NOC), Application Support, IVR management, training , quality & Project Management/ Transition Services . Broadly, the Scope of support includes Incident Management, Business Application Support, Catch & Dispatch, Email & Web ticket Support 24x7x365 to IBM clients worldwide.
Responsibilities:
1. Candidate will be involved in solving technical query & Trouble shooting. Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
2. Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
3. Candidate has to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
4. Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
5. Assist in End to End Problem, Change and Incident Management.
Skills Required :
1. Should have demonstrated knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
2. Should possess fair knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
3. Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows
4. Proven communication Skills to be able to effectively communicate with customers over Phone / email.
5. Knowledge on Mail clients like Lotus and MS Outlook.
