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Hilton Jobs Opening for Freshers in Gurgaon
Company Hilton
Website www.hiltonworldwide.com
Eligibility Any Graduate
Experience Freshers
Location Gurgaon
Job Role Trainee Executive
JOB SUMMARY:
Company profile :
Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and timeshare properties comprising more than 690,000 rooms in 93 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 12 world-class brands, including our flagship full-service Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world.
Job Description :
1. Meet, greet and direct Guests who enter the lobby area
2. Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
3. Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
4. Serve as a point of contact for long-stay Guests of 14 days or longer – ensuring they feel comfortable and can ask advice or information from Guest Relations
5. Manage, record and resolve promptly Guest or customer complaints
6. Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
1. An ability to listen and respond to demanding Guest needs
2. Excellent leadership, interpersonal and communication skills
3. Accountable and resilient
4. Commitment to delivering a high levels of customer service
5. Ability to work under pressure
6. Flexibility to respond to a variety of different work situations
Candidate Profile:
Qualifications:
1. Any Graduate.
