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IGATE Jobs Opening for Freshers in Bangalore
Company IGATE
Website www.igate.com
Eligibility BE/B.Tech
Experience Freshers
Location Bangalore
Job Role Systems Engineer
JOB SUMMARY:
Company Profile:
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives.
Job Description:
1. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
2. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
3. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
4. Meet customer requirements through first contact resolution.
5. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
6. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
7. Listen attentively to customer needs and concerns; demonstrate empathy.
8. Confirm customer understanding of the solution and provide additional customer education as needed.
9. Prepare complete and accurate work and update customer file.
Date & Timing: 6TH August 2015, Thursday ,2:00 PM – 5:00 PM
Candidate Profile:
Qualifications :
1. BE / BTech
Mandatory Documents:
1. Applicant id email along with venue detail (will be communicated 1 day before the event through email).
2. One (1) updated copy of your resume
3. Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
4. Two (2) passport size photographs.
5. Black or Blue Ball point pen.
6. Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.
