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Openings for Technical (chat Semi-voice Process)

By on April 3, 2018

Job Description

Technical Support Associate Voice

Nature of Business Full Time and technical support voice program, troubleshooting of software and applications
Document trouble shooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Maintain broad knowledge of client products and services
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Graduates/Under Graduates with or without experience with good technical knowledge and good communication skills
Convergys Bangalore
US Shifts (Free Transport)
Salary Up to 2.5 lacs per annum
Convergys India Service Private Limited
DivyaSree Towers, #55 Bannerghatta Main Road, BTM Layout 1st Stage,
Bangalore 560029

Please Walk-in with your resume & Mention SABA on top of your CV 

Walk-in Date: 2nd April till 30th April 2018, Monday-Saturday
Walk-in Timing: 1 pm 5 pm
Contact Person: SABA

Call SABA on 9886210024

Salary:INR 50,000 – 2,50,000 P.A. Cab+incentives

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time


Technical support BE Btech BE fresher Btech fresher Btech graduate BE graduate fresher Bca Bsc Technical BPO voice process

Desired Candidate Profile

Please refer to the Job description above


UG:Diploma – Any Specialization, Computers, B.Tech/B.E. – Any Specialization, Computers, B.Sc – Any Specialization

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Company Profile:

CONVERGYS India Services Pvt Ltd

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.

Recruiter Name:Ashish Garg

Contact Company:CONVERGYS India Services Pvt Ltd



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