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Tata Business Support Services Job Openings For Freshers in Hyderabad
Company Tata Business Support Services Limited
Website www.tata-bss.com
Eligibility BE/BTECH, BA, BSC, BCOM, MBA, MCA
Experience Freshers 2013, 2014 Batch Graduates
Location Hyderabad
Job Role Entry Level
JOB SUMMARY:
Company Profile :
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavors to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi-channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centers at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
Job Description:
1. Handling the technical queries of the customers.
2. Improve quality of service and increase client delight.
3. Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
4. Achieve the set targets of the team / process.
5. Maintain quality of interaction with customers.
6. Identifying opportunities for improving software performance.
7. Ensuring complete accountability for every call that they handled.
8. Constant inputs to improve their ability to handle irate calls
Skills Set:
1. Fluent English / Hindi communications skills and one regional language.
2. Ability to work under pressure.
3. Clear & logical Thinker.
4. Typing speed should be greater than or equal to 15wpm.
5. Shifts: Full time/Part time
Selection Process:
1.Personal Introduction Round,
2. Aptitude Test,
3. Voice & Accent Round and rounds of personal interview
Walk-in Date : 24th May 2014
Timing: 9 AM to 12.30 PM
Venue Details:
Nishitha College of Engineering and Technology,
Near International Airport, After ORR, On Srisailam Highway,
Kandukur Mandal, Hyderabad, Andhra Pradesh 501359
$$$ There are no registration charges $$$
Note: Please carry two resumes and photographs
Note: Kindly refer this job to your friends.
