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Xerox Jobs opening for Freshers in Bangalore
Company Xerox
Website www.xerox.com
Eligibility Any Graduate
Experience Freshers
Location Bangalore
Job Role Tech Helpdesk Jr. Analyst
JOB SUMMARY:
Company Profile:
No one understands this better than Xerox. We are the world’s leading enterprise for business process and document management. Our technologies, expertise and services enable your business to operate more efficiently and effectively, whatever the situation.
Job Description:
Requirements :
1. May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
2. Applies understanding and knowledge of information systems products and services to assist users
3. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
4. Coordinates referrals to appropriate technical, professional, or service personnel
5. Receives and prioritizes issues and forwards using appropriate escalation procedures
6. Provides functional or task leadership
7. Coordinates special projects and system upgrades
8. Briefs customers and/or management on the status of resolution efforts
9. Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
10. Recommends system or process improvements, including procedures, training, and enhanced documentation
11. All other duties as assignedLearns to use professional concepts.
12. Applies company policies and procedures to resolve routine issues.
13. Works on problems of limited scope.
14. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
15. Builds stable working relationships internally.
16. Normally receives detailed instructions on all work.
17. Typically requires no previous professional experience.
