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Capgemini Job opening for freshers in Mumbai
Company Capgemini Consulting Technology
Website www.capgemini.com
Eligibility Any Degree
Experience 6 Months-4 Years
Location Mumbai
Job Role Desktop Support Engineer
JOB SUMMARY:
Company Profile:
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 145,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
Job Description:
Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
Basic IT and technical knowledge. (Desktop troubleshooting skills)
Basic network knowledge and troubleshooting skills.
Ability to interpret technical information and present it in simple terms for a less technically aware audience
Contextual ticket prioritization understanding.
Understanding of the client benefit and loss matrix
Candidate Profile:
Candidates should possess any degree from a recognized university
Good communication skill
Willing to work in 24*7 shift.
Should be able to lead a conversation and take control of conversation.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
