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HCL Job Openings For Freshers in Bangalore

By on December 3, 2013

HCL Job Openings For Freshers in Bangalore

Company        HCL Technologies Ltd

Website          www.hcl.com

Eligibility       B.Tech/BCA / B.Sc

Experience    Freshers – 2013 Pass Out Only

Location        Bangalore

Job Role        Fresher

JOB SUMMARY:

Comapny profile :

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Responsibilities:

1. Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
2. Identify, evaluate and prioritize customer problems and escalations
3. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
4. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
5. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
6. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
7. Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills:

1. Excellent communication and conversation skills (Verbal and Written)
2. Good documentation skills
3. Good working knowledge of MS OFFICE
4. Should have good customer handling skills
5. Able to handle unforeseen situations
6. High level of acceptance
7. Can drive HCLs value and its methodology

Candidate Profile:

1. Customer Focus
2. Teamwork
3. Technical Expertise
4. Interpersonal Effectiveness
5. Concern for Order and Quality
6. Knowledge of basic Networking and other technologies
7. Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
8. Good to have basic understanding of Client Server Architecture, OS
9. CCNA/MCP/MSCA Preferred

Requirement:

1. B.Tech (CS/IT/EEE/ECE/E&I)
2. BCA / B.Sc. – (CS / IT / Mathematics / Statistics)
3. 60% throughout in academics, No current backlogs
4. 2013 pass out only

Hiring Process:

1. Grammar Test
2. Group Discussion
3. Technical Round
4. HR Round

Terms & Conditions:

1. Willing to sign Service agreement of 1 Year (As applicable)
2. Willing to relocate, if required
3. Willing to work in 24*7 environment
4. CTC of 1.80 L/PA

Walkin Date: 5th December 2013, Thursday

Time: 9 AM – 12 Noon Registration (after 12 Noon no registration will be entertained).

Walk in Venue:

CMR Institute of Technology
132, AECS Layout, IT Park Road
Bangalore 560 037, India

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