NTT DATA Freshers Jobs in Bangalore

By admin on March 13, 2013

JOB POSTED DATE: 11 March 2013

COMPANY NAME: NTT DATA

                  NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world. The company provides consulting, managed services, projects, outsourcing, and cloud-based solutions to mid-sized and large enterprises in all major industries.With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

JOB FIELD :  IT/Software Industry

JOB ROLE/PROFILE: Associate System Engineer

JOB REQ ID:2013-85375

OFFERED SALARY: Best in Industry

JOB-LOCATION: Bangalore

LAST DATE: ASAP

REQUIRED QUALIFICATION: B.E/B.Tech/M.Tech/MCA/Others

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE:

• The candidate should be B.E/B.Tech/M.E/M.Tech/MCA/Other graduates from any recognized university.

JOB DESCRIPTION:

• The Associate System Engineer role will perform receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
• Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
• Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
• Triaging the tickets to different support groups based on category of the ticket
• Following up on tickets and tracking them to closure
• Providing sufficient and accurate information to users on the ticket status

APPLY-MODE: Online

                          Interested and eligible candidates apply this position in online as soon as possible(before the link expires).

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