Besant Technologies
Post Your Job Jobs For Freshers In Kochi

By on February 6, 2013

Job Role: Functional Analyst 

Eligibility: BE/B.Tech
Location: Kochi
Job Category: 1 to 3 Yr Exp, IT/Software
Last Date: 24 February 13

Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview, Telephonic Interview.
Job Details


  • BE/ B.Tech.

Job Profile:

  • Looking for Functional Analyst.

Job Description:

  • To make the customer happy/satisfied with your Product.
  • Should be willing to work in shifts.
  • To provide functional support; answering support queries via phone, email and online meeting and chat.
  • To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • To document (keep log) all the work done with a unique number (SCRN)
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
  • Respond to issue from clients and help them by resolving the issues within SLA.
  • Provide necessary training and advice to the customers.
  • Travel to different sited to support
  • To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
  • Daily reports to reporting officer.
  • To create requirement specification if needed.
  • Ensure highest quality of the software.
Company Profile

We are a product based  IT company headquartered in Bangalore. WE develop a complete Project Management tool to our customers in Engineering sector.Our customers are spread across the world and we have offices in US,Singapore, Middle east and UK.


About Selvamanikandan

Admin of and market researcher since 2000. CEO of a company and you can follow through these social networks

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