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Wrenchsolutions.com Jobs For Freshers In Kochi
Job Role: Functional Analyst
Job Category: 1 to 3 Yr Exp, IT/Software
Last Date: 24 February 13
Hiring Process: Written-test, Face to Face Interview, Telephonic Interview.
- BE/ B.Tech.
- Looking for Functional Analyst.
- To make the customer happy/satisfied with your Product.
- Should be willing to work in shifts.
- To provide functional support; answering support queries via phone, email and online meeting and chat.
- To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- To document (keep log) all the work done with a unique number (SCRN)
- To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
- Respond to issue from clients and help them by resolving the issues within SLA.
- Provide necessary training and advice to the customers.
- Travel to different sited to support
- To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
- Daily reports to reporting officer.
- To create requirement specification if needed.
- Ensure highest quality of the software.
We are a product based IT company headquartered in Bangalore. WE develop a complete Project Management tool to our customers in Engineering sector.Our customers are spread across the world and we have offices in US,Singapore, Middle east and UK.