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WSP Jobs Opening for Freshers in Noida
Company WSP
Website www.citrix-india.com
Eligibility Any Graduate
Experience Freshers
Location Noida
Job Role IT Service Desk Analyst
JOB SUMMARY:
Company Profile:
WSP, through its acquisition of Parsons Brinckerhoff, is one of the world’s leading professional services firms in its industry, working with governments, businesses, architects and planners and providing integrated solutions across many disciplines.
Job Description:
Responsibilities :
Effectively manage IT support requests via phone, email and intranet and create informative, accurate
call events in the Service Desk system.
1. Resolve 1 st line support issues and close all incidents.
2. Monitor the Service Desk tickets to ensure a consistent quality of delivery.
3. Remote desktop end user support.
4. Managing the priority, assignment and escalation of open Service Desk calls to the 2 nd and 3 rd tier support.
5. Meeting call closure expectations and achieving Service Desk SLA targets.
Candidate Profile:
Requirements :
1. Excellent communication
2. Customer service skills.
3. Awareness of Health & Safety Collaboration & Teamwork
4. Technical Capability & Delivery
