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Capgemini Job opening for freshers in Bangalore
Company Capgemini
Website www.Capgemini.com
Eligibility BCom/BBA/BMS/BSc/BA/BCA
Experience Freshers
Location Bangalore
Job Role Service Desk-IMS
JOB SUMMARY:
Company Profile:
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 145,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world’s largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries. It was founded in 1967 by serge Kampf in Grenoble, France. The company has been led by Paul Hermelin, the chairman and CEO of the Capgemini group, ever since his appointment in December 2001.
Capgemini’s regional operations are North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services
Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidate Profile:
Desired Skills :-
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a Technical voice process in a 24/7 environment
Candidates should possess BCom/BBA/BMS/BSc/BA/BCA from recognized university
Candidates must be graduating in 2016.
10th and 12th – 60% & Above
Graduation ( Aggregate of all semesters till now) – 55% & Above
Should have no gaps in education
Candidates must be open to relocate to any location and work in night shifts
Candidates should be ready to execute 2 year service agreement
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
Walk-In Date :- 6 June 2016
Walk-In Time :- 9.00 A.MWalk-In Address:- City Engineering college, Doddakallasandra, Kanakpura Road, Next to ISKON Gokulam Apartments, Bangalore-560062.
