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Capgemini Job Openings for Freshers in Bangalore
Company Capgemini
Website http://www.capgemini.com
Eligibility Any Degree
Experience Freshers
Location Bangalore
Job Role L1 Support – Service Desk
JOB Discribtion:
Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process
Regular reporting of the knowledge management tool
Supporting Service Desk agents by ensuring quality and trainings
Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service
Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or
Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk
Support to designing and reengineering processes on Service Desks
Prepare weekly\bi-weekly process updates overview
Manages the content of end user facing tools (e.g. Talent, Knowledge base)
Company Profile:
Any Degree Freshers required for the position L1 Support – Service Desk in Capgemini. Interested and eligible candidates who have strong skill on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
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