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HP Jobs opening for fresher in Bangalore
Company HP
Website www.hp.com
Eligibility Any Graduates
Experience Freshers
Location Bangalore
Job Role Network Operation Engineer
JOB SUMMARY:
Company Profile:
Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
Job Description
Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/the company Information Technology infrastructure needs within area of technical responsibility.
Patch and Security Management: Apply patch and security changes per policy.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
Project Management: Participate in customer and internal projects, including transformation.
Customer service responsibilities
Receive calls from customers
Understand and record customers’ issues
Validate issues for genuineness and assign severity
Log tickets for valid issues; set
Run initial troubleshooting
Capture root cause if issue is resolved
Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
Conduct scheduled system health checks
Monitor task status and provide periodic updates
Validate automated alerts for genuineness and assign severity
Log issues into ticketing system
Capture root cause if issue is resolved
Qualification
Education and Experience Required :-
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
