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Informatica Jobs opening for freshers in Bangalore
Company Informatica
Website www.informatica.com
Eligibility BE, B.Tech, MCA
Experience Freshers
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Company Profile:
Everything Informatica does begins and ends with data. Simply stated, we make great data – data that is connected, clean and safe — ready to use so that all enterprises can be data ready and put their unique information potential to work. A data ready enterprise is decision-ready, customer-ready, application-ready, cloud-ready and regulation-ready. And by design, our Intelligent Data Platform delivers great data to enable our customers to be ready for anything
Job Description:
Responsibilities :-
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function
Candidate Profile
Qualifications:
BE , BTech, MCA degree or equivalent technical experience.
0 – 4 year of experience in the software industry.
Any experience on COBOL, JCL, DB2, VSAM or IMS with in depth knowledge.
Strong in fundamentals of Z/OS operating system
UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
Excellent analysis, debugging, problem solving and troubleshooting skills.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
