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EMC Job Openings For Freshers in Bangalore
Company EMC Corporation
Website www.emc.com
Eligibility BCA/B.Sc(2013/2014 Passout)
Experience Freshers (0 – 2 yrs)
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Company Profile:
EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you’ll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.
Job Description:
1. You will be expected to solve complex technicalissues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
2. It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated.
3. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need tobe solved from ground zero.
4. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
5. In critical & complex cases, you may assistin problem recreation & failure analysis of system level issues, using avariety of test equipment, diagnostic tools & techniques.
6. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
7. You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
8. As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
9. Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired.
Candidate Profile:
1. The candidate should have completed BCA/B.Sc(2013/2014 Passout) degree from any recognized university.
2. A work integrated learning program, leading to a Master’s Degree in Software Engineering from BITS Pilani
