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IGATE Jobs Opening for Freshers in Noida

By on July 27, 2015

Company         IGATE


Eligibility         BE/B.Tech/MCA

Experience      Freshers

Location           Noida

Job Role          Systems Associate


Company Profile:

IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives.

Job Description:
1. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

2. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.

3. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

4. Meet customer requirements through first contact resolution.

5. Clarify customer requirements; probe for and confirm understanding of requirements or problem.

6. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

7. Listen attentively to customer needs and concerns; demonstrate empathy.

8. Confirm customer understanding of the solution and provide additional customer education as needed.

9. Prepare complete and accurate work and update customer file.

Candidate Profile:
Qualifications :

1. BE/B.Tech/MCA


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