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Allscripts Jobs For Freshers in Pune
Allscripts Jobs For Freshers in Pune
Company Allscripts
Website www.allscripts.com
Eligibility BTech/BE/MCA
Experience 0 – 2 Years
Location Pune
Job Role Intern – Support Consultant Associate
JOB SUMMARY:
Company Profile :
Allscripts is a leading provider of Healthcare IT, listed on the NASDAQ stock exchange (MDRX) and headquartered in Chicago, IL. Allscripts is located in eight major cities across the USA and has a total of 15 locations worldwide including India, Canada, Singapore, Australia and UK.
Allscripts has more than 7,000 team members across the globe, including about 2000 team members in India working at three of our offices in Pune, Bangalore and Baroda.
Job Description :
Handle incoming customer calls and cases for Allscripts Sunrise Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
Must Have Skills :BE Fresher (Comp Sc or IT) or MCA or equilavent
