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Support Associate Jobs openings for freshers in Chennai
Company Capgemini
Website www.capgemini.com
Eligibility BE/B Tech/MCA/BCA/B Sc
Experience Freshers
Location Chennai
Job Role Support Associate
JOB SUMMARY:
Job Description
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% and above through out academics.
* Should not have any educational gap.
* Should have ability to speak to customer in APAC region ( Predominantly in Aus, NZ, Philipines) in neutral accent.
* Must need to liaise with multiple parties to seek resolution of long pending issues.
* Should have the skill to manage customer relationship while ensuring business objectives are met would be highly sought.
* Must have ability to understand nuances of cash application process would be an advantage.
* Must be a skill on prioritization and planning of schedules of calls is required.
* Should have good Communication Skills.
* Must have prior Voice / customer Care Experience.
* Must be a good Exposure in MS Office.
* Should be able to work in rotational shifts.
* Must work in any of the business units / service lines within the company.
* Should undergo an extensive training program in a technology / platform.
Company Profile:
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
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