- Software ProgrammerPosted 7 years ago
- Walk-in for IT FreshersPosted 7 years ago
- Freshers Hiring for US IT RecruitersPosted 7 years ago
- Hiring for Accounts Payable for FresherPosted 7 years ago
- Accenture Job Openings For Freshers As Controller Analyst @ MumbaiPosted 8 years ago
- Banyan Job Openings for Freshers in BengaluruPosted 8 years ago
- Trigent Job Openings For Freshers As Associate Engineer @ BangalorePosted 8 years ago
- Capgemini Job Openings for Freshers in BangalorePosted 8 years ago
- Creative Solution India Job Openings For Freshers As Software TestingPosted 8 years ago
- IBM Job Openings For Freshers As Software DeveloperPosted 8 years ago
Accenture Jobs Opening for Freshers in Gurgaon
Company Accenture
Website www.accenture.com
Eligibility Any Graduate
Experience Freshers
Location Gurgaon
Job Role OS – Service Desk Agent
JOB SUMMARY:
Company Profile:
We are one of the world’s leading organizations providing management consulting, technology and outsourcing services, with more than 323,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $30.0 billion for fiscal 2014.
Job Description:
1. Provide excellent chat and email support to resolve user problems with their Google accounts
2. Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
3. Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
4. Follow strict guidelines and procedures
5. Ability to follow the direction of management and receive coaching and provide customer feedback
6. Ability and willingness to quickly complete large volumes of work with high quality
7. Extreme low tolerance for errors
8. All other tasks as assigned
9. At least 2 years’ experience in a customer service role on Email/Chat channels
10. Risk Management and Fraud Investigations background an advantage
11. Demonstrated capacity for critical thinking, analysis and troubleshooting
12. Attention to detail with the ability to complete a large volume of work quickly and independently
13. Effective probing and comprehension skills
14. Problem solving skills with customer centric approach
15. Active user of the internet and online applications
16. Excellent written English language communication skills
17. Openness to work flexible hours as required, including night shifts and holidays
18. Experience working collaboratively and proactively in a diverse team environment.
Candidate Profile:
1. Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field
