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Accenture Jobs Opening for Freshers in Gurgaon

By on June 5, 2015

Company        Accenture

Website           www.accenture.com

Eligibility          Any Graduate

Experience       Freshers

Location           Gurgaon

Job Role           OS – Service Desk Agent

JOB SUMMARY:

Company Profile:

We are one of the world’s leading organizations providing management consulting, technology and outsourcing services, with more than 323,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $30.0 billion for fiscal 2014.

Job Description:
1. Provide excellent chat and email support to resolve user problems with their Google accounts

2. Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.

3. Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement

4. Follow strict guidelines and procedures

5. Ability to follow the direction of management and receive coaching and provide customer feedback

6. Ability and willingness to quickly complete large volumes of work with high quality

7. Extreme low tolerance for errors

8. All other tasks as assigned

9. At least 2 years’ experience in a customer service role on Email/Chat channels

10. Risk Management and Fraud Investigations background an advantage

11. Demonstrated capacity for critical thinking, analysis and troubleshooting

12. Attention to detail with the ability to complete a large volume of work quickly and independently

13. Effective probing and comprehension skills

14. Problem solving skills with customer centric approach

15. Active user of the internet and online applications

16. Excellent written English language communication skills

17. Openness to work flexible hours as required, including night shifts and holidays

18. Experience working collaboratively and proactively in a diverse team environment.

Candidate Profile:
1. Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field

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