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HP Jobs Opening for Freshers in Bangalore
Company HP
Website www.hp.com
Eligibility Any Graduate
Experience Freshers/Experience
Location Bangalore
Job Role Server Support Engineer
JOB SUMMARY:
Company profile :
Bill Hewlett and Dave Packard became friends at Stanford University before forming a two-person company in a rented garage—the original Silicon Valley startup. Working with limited resources, the pair created a series of products—starting with audio oscillators used by sound engineers—sometimes using the Packard family oven to put on finishing touches.
Job Description:
Responsibilities :
1. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification system for Industry Standard Servers and related products
2. Assisting end users to avoid or reduce problem occurrences
3. Work in 24×7 environment, supporting customers worldwide(AME, EMEA, APJ)
4. Adding case resolution to Knowledge Management System
5. Engaging support as needed to ensure SLA demands are met
6. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
7. Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
8. Providing direction and guidance to process improvements.
9. Articulating recommendations and explain resolutions to clients.
Candidate Profile:
Qualification:
1. Graduate or equivalent
2. Typically requires 10+2+3/5 years regular college level education
Skills Required:
1. Excellent verbal and written communication skills in language to be supported
2. Experience in troubleshooting in a technical environment
3. Excellent analytical and problem solving skills
