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Ramboll Jobs Opening for Freshers in Gurgaon

By on August 3, 2015

Company        Ramboll


Eligibility          Any Graduate

Experience       Freshers

Location           Gurgaon

Job Role           Technical Support Engineer


Company Profile:

Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. We employ 12,300 experts and have a strong presence in the Nordics, North America, the UK, Continental Europe, Middle East and India, supplemented by a significant representation in Asia, Australia, South America and Sub-Saharan Africa.

Job Description :
1. Act as SPOC (single point of contact).

2. Providing 1st Line technical Support, answering support queries via Phone, E-mails, online chat, or in person.

3. Track, monitor and report all the helpdesk incidents within the defined customer Service Level Agreement.

4. Log customer issues into ticket handling management system (ITSM system) according to procedures to ensure adequate and high quality data-logging.

5. Solve incidents and service request.

6. Monitoring customer issues in ticket handling management system.

7. To log and prioritize system and user support calls for 2nd and 3rd line support teams.

8. Communicate to customer about progress on a regular basis.

9. Writing Progress and Statistical reports for reporting manager.

10. Proactively search for knowledge to be familiar with support-scope on supporting sites.

11. Technical support


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