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Citi Bank Job opening for freshers in Mumbai
Company Citibank
Website www.Citibank.com
Eligibility Any Graduates
Experience Freshers
Location Mumbai
Job Role Customer Service
JOB SUMMARY:
Company Profile:
Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.
Candidate Profile:
EXCELLENT OPPORTUNITY FOR DYNAMIC, STREET SMART CANDIDATES WHO ARE KNOWLEDGEABLE AND ARTICULATE.
MUST POSSESS VERY GOOD COMMUNICATION SKILLS
Applicants should be open for rotational shifts
Handle inbound calls for credit cards and render accurate customer service to Citibank customers.
Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Responsibilities
Ensure Customer service excellence by:
Displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
Walk-In Venue Details:
Walk-In Date :- 27th April to 13th May 2016
Walk-In Time :- 10 AM – 12 PM
Walk-In Address:- Citibank, B7 Building(North Wing), 7th Floor Nirlon Knowledge Park, Next to HUB Mall, Goregaon East, Mumbai-400063
