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Tech Mahindra Jobs opening for freshers in Pune
Company Tech Mahindra
Website www.techmahindra.com
Eligibility Any Graduates
Experience 0 – 2 Years
Location Pune
Job Role CUSTOMER SUPPORT ASSOCIATES
JOB SUMMARY:
Company Profile:
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technologysolutions and Business Process Outsourcing (BPO) to the telecommunications industry. It is a specialist in digital transformation, consulting and business re-engineering solutions. Anand Mahindra is the founder of Tech Mahindra, which is headquartered at Pune, India.Part of the Mahindra Group, Tech Mahindra is a US$3.68 billion company with 105,000+ professionals across 51 countries.[2] It provides services to 788 global customers including Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[3] Tech Mahindra was ranked #5 in India’s software services (IT) firms and overall #111 in Fortune India 500 list for 2012.[4] Tech Mahindra, on 25 June 2013, announced the completion of a merger with Mahindra Satyam.
Mahindra & Mahindra started a joint venture with British Telecom in 1986 as a technology outsourcing firm. British Telecom initially had around 30 percent stake in the Tech Mahindra company. In December 2010, British Telecom sold 5.5 per cent of its stake in Tech Mahindra to Mahindra & Mahindra for Rs 451 crore.
Job Description :
CUSTOMER SUPPORT ASSOCIATES (EMAIL PROCESS) :-
Email communication with customers.
Follow up with customers.
Resolving email queries, complaints of customers.
Data updation in system.
Offering Quality customer Service.
Selection/Interview process:
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume
