Yahoo Job Openings For Freshers As Customer Associate @ Bangalore

By admin on April 24, 2017

Company Yahoo

Website www.yahoo.com

Eligibility BE/B Tech/MCA/M Sc

Experience Freshers

Location Bangalore

Job Role Customer Associate

JOB Discribtion:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should provide world-class service to all Yahoo Customers in a customer centric environment

* Should successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools

* Must be assisting customers with inquiries while providing consultative support and recommendations

* Should document in detail all interactions with customers

* Should be effectively articulate complex information to a variety of technical and non-technical customers

* Should educate customers on products and help customers to be successful

* Should identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services

* Must be successfully performs against department scorecard metrics including Quality Assurance,

* Should average Handle Time, and Customer Satisfaction Rating

* Should be able to satisfy world-class customer service focus and interpersonal skills with superior verbal and written communication skills

* Must have proven ability to communicate complex technical problems in “customer friendly” language

* Must have consistent record of outstanding quality assurance scores

* Should have exceptional interpersonal skills and commitment to customer satisfaction

* Must have proven ability to work in a high paced, nimble, and fluid work environment

* Must have demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problem.

* Must have working understanding of e-commerce principles and support elements solid decision making skills

* Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners

* Should have proven ability to work independently in a fast-paced environment

* Must be well organized with the ability to multi-task and prioritize workload

Company Profile:

Yahoo is that the world’s largest start-up, which implies that we tend to move quick and forever let our users lead the means. supported in 1994 by 2 Stanford Ph.D. candidates, we’ve adult into a corporation that helps you discover what you’re yearning for on any Internet-connected device. Our staff are rewarded for curiosity and that we celebrate explorers, looking forward to our torrid and transformative talent to try and do what’s right for our users.

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