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Trigent Walk-In Drive For Freshers As L1 Support Engineer @ Bangalore
Company Trigent
Website www.trigent.com
Eligibility BE/B.Tech/MCA/M Sc
Experience Freshers
Location Bangalore
Job Role L1 Support Engineer
JOB Discribtion:
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have good computer skills.
* Should have excellent communication skills.
* Must have predominantly Voice Interaction support and also through email, chat & remote support.
* Should have decent knowledge related to Operating System, Hardware, Networking, etc.
* Must have incident management and usage of ITSM skills
* Will be responsible for contract and internal staffing.
* Should be very good into sourcing, screening, interview follow-up, documentation, post joining follow-up etc.
* Should have excellent communication skill.
* Should have good convincing and negotiation skills.
* Should have excellent customer service skills
* Should have ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.
* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Venue:
Trigent Software Ltd,
#49, 2nd Floor, East Wing,
Khanija Bhavan, Race Course Road,
Bangalore-560001
Company Profile:
Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.
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